— SUPPORT

InekIA Support

We're here to help

Experiencing a difficulty, have a question, or want to share a suggestion? Our team is ready to assist.

Contact channels

Primary email

contact@inekia.io

Guaranteed response within 48 business hours (Monday–Friday, excluding French public holidays).

For matters related to:

  • Technical issues
  • Subscription or billing questions
  • Exercising your GDPR rights
  • Product feedback and suggestions
  • Partnerships and press enquiries

Phone

+33 1 85 09 59 75

Monday to Friday, 9 AM–6 PM (Paris time).

Postal address

Stratelya SASU – InekIA Support
60 Rue François-Ier
75008 Paris
France

Frequently asked questions

How do I create an account?

Visit app.inekia.io/auth/signup. Sign-up takes less than 2 minutes and grants you access to a 7-day free trial.

How do I cancel my subscription?

Log in to your account area, go to the Billing section, then click on Manage my subscription. You can cancel at any time. Your access is maintained until the end of the paid period.

Can I change plans?

Yes, you can modify your subscription at any time from your account area. Changes take effect at the next billing cycle.

Is my data secure?

Yes. We encrypt all data in transit (HTTPS) and at rest, we use automatic backups, and we never share your data with third parties without your consent. See our Privacy Policy for more details.

Does InekIA use my data to train AI models?

No. We never use your data to train our models or those of our vendors. Each request is processed to generate a response and is not reused for training purposes.

How do I exercise my GDPR rights?

Write to contact@inekia.io specifying your request (access, rectification, erasure, portability, etc.). We will respond within a maximum of 30 days.

I found a bug — how do I report it?

Send us an email at contact@inekia.io with:

  • A description of the problem
  • Steps to reproduce
  • A screenshot if relevant
  • Your browser and operating system

We handle critical bugs within 24 hours and minor bugs within 7 days as a general rule.

Can I suggest a new feature?

Gladly. Write to contact@inekia.io. We study every suggestion and integrate priority feedback into our roadmap.

Security disclosures

If you believe you have identified a security vulnerability or a data leak, please contact us immediately at contact@inekia.io with the subject [SECURITY].

We commit to:

  • Respond to you within 24 hours
  • Treat the vulnerability as top priority
  • Keep you informed of the resolution
  • Not pursue good-faith security researchers (responsible disclosure programme)

Complaints

If your request has not received a satisfactory response, you may:

  1. Escalate by specifying "Complaint" in the subject of your email
  2. Contact the French Data Protection Authority (CNIL) for any dispute regarding your personal data: cnil.fr
  3. Use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr

Resources

Stratelya SASU — 60 Rue François-Ier, 75008 Paris, France — SIREN 989 300 926